Shopping Protection secures all your online shopping
Shopping Protection helps you pursue refunds and chargebacks when an online order goes wrong – file claims from Day 15 to Day 90 after purchase, anywhere in the world
1 in 3 orders
Has an issue or delay
100%
Full coverage within 90 days
Missing item? Late delivery? No response from the seller?
With Shopping Protection, you’re never alone — we step in, contact the merchant, and handle the entire claim process until it’s resolved.
Shopping Protect helps you get a refund in 3 simple steps
1. Tell us your order went wrong
Contact us any time from Day 15 to Day 90 after purchase if an online retailer fails to deliver, sends faulty goods, or over‑charges you. Our support team will confirm that your case fits the card‑scheme rules.
2. Upload the required documents
On the “Make a claim” page, submit proof of purchase, correspondence with the merchant and – if applicable – return tracking. You can have one open claim per week while your subscription is active.
3. We pursue a refund or chargeback
We reach out to the merchant, prepare formal notices and – if needed – file a chargeback with your card issuer. You receive regular updates. Success depends on evidence and scheme rules, but our experts maximise your chances.
Testimonials
What´s Our Client Say About Us
Excellent service
Excellent service! Many thanks!
Date of experience: March 25, 2025
Completely satisfied with the service…
Completely satisfied with the service they provide
Date of experience: March 14, 2025
Very happy with service no fuss…
Very happy with service no fuss straight forward
Date of experience: March 13, 2025
Shopping Protection fights for your refund when an online order goes wrong
Covered up to 90 days
If an online order paid by your personal Visa/Mastercard goes wrong, you can open a claim from Day 15 up to Day 90 after the purchase date. Contact us by email or live chat; our team will confirm eligibility and guide you through the evidence we need.
Pursuit of Full Refund
We work to recover the full purchase amount (and shipping, where card‑scheme rules allow) via amicable merchant contact or chargeback paperwork. Outcome depends on evidence and scheme decisions, but our specialists maximise your chances of getting every penny back.
End‑to‑End Assistance
From first merchant email to formal mise en demeure, card‑issuer chargeback, or even referral to external counsel—Shopping Protection handles the heavy lifting, keeps you informed in real‑time, and pushes your case forward until it’s resolved or all remedies are exhausted.
Covers any online retailer
Whether it’s a small Etsy store or a global marketplace, as long as you paid with a personal Visa or Mastercard directly on the retailer’s checkout, we can step in. No merchant whitelist, no geo limits—true post‑purchase peace of mind.
Your Claim Checklist – 3 Essentials
To maximise your chances of a successful refund or chargeback, make sure your case meets all three criteria below:
1. Purchase paid with Visa / Mastercard
The order was paid directly on the retailer’s checkout with your personal Visa or Mastercard (credit or debit). Payments via PayPal, Klarna, gift‑cards or business cards are not eligible.
2. Claim filed between Day 15 and Day 90
Wait at least 14 days to allow normal delivery, then submit your claim no later than 90 days after the transaction date.
3. Your purchase fits one of the following scenarios *
- You did not receive the goods
- You are charged the wrong amount, or charged twice by mistake
- You are charged for a repeat payment after cancelling a subscription
- The product is faulty
- The item doesn’t correspond to its description
- The product or service is faulty
- The company you bought the product from breaks their contract with you
- The company you bought the product from does not deliver what they have promised.
Everything you should know about Shopping Protection
Online shopping is quick and convenient—until an order turns up late, damaged or not at all. When a retailer won’t help, Shopping Protection steps in. Our subscription service guides card‑holders through the evidence, paperwork and card‑scheme rules required to pursue a refund or chargeback.
How does Shopping Protection work?
We act as your post‑purchase advocate. Working within Visa® and Mastercard® dispute rules, our specialists:
- Review your case – We confirm the purchase was paid with your personal Visa/Mastercard and that at least 14 days, but no more than 90 days, have passed since the transaction.
- Collect evidence – You upload proof of payment, order confirmations, merchant chats and (where relevant) return receipts.
- Escalate in stages – We contact the merchant, send a registered notice if required, and prepare a chargeback file for your card issuer. For complex matters we can involve vetted lawyers or bailiffs in your country.
Important: Shopping Protection provides best‑efforts assistance; the final decision always rests with the merchant, card issuer or a court, so refunds are not guaranteed.
Eligibility checklist (all three must be true)
| ✔ | Condition |
|---|---|
| 1 | Purchase paid with Visa / Mastercard (no PayPal, Klarna, gift cards or business cards). |
| 2 | Claim filed Day 15 → Day 90 after the transaction. |
| 3 | Dispute fits one of the scenarios below. |
You may have one open claim per Active Member per calendar week.
Qualifying dispute scenarios
- Goods or service not received
- Faulty or counterfeit item (returned if requested)
- Wrong amount charged or duplicate charge
- Subscription payment after cancellation
- Product or service mis‑described / not as promised
(For credit‑card purchases over £100, extra UK consumer‑credit protections may apply.)
Documents we need
- Order confirmation / invoice
- Screenshots of product description or promises relied upon
- Evidence of communication with the retailer
- Proof of return shipment or refusal of delivery (if faulty/damaged goods)
Why use Shopping Protection?
- Expertise – We navigate card‑scheme jargon and tight deadlines so you don’t have to.
- End‑to‑end support – From first merchant email to legal notice or chargeback submission.
- Global reach – Any online retailer worldwide, provided you paid directly with Visa/Mastercard.
- Time window – Open a case up to 90 days after purchase, giving merchants time to respond first.
- Transparent pricing – 3‑day free trial, £29.90 intro month, then £69 / 30 days; cancel anytime.
- Money‑back guarantee – Ask for a refund of your first paid month within 30 days if unsatisfied.
Get started
Not sure your case qualifies? Email help@shopping‑protection.com or start a live chat. Our team will review your situation and explain the next steps—at no extra cost during your free trial.
Shopping Protection is operated by APH Services LLC. Refund success depends on evidence and scheme rules; outcomes cannot be guaranteed.
🛍️ Shop smart, stay protected
Enjoy peace of mind every time you shop online
- We handle your refund or chargeback claim
- If an order doesn’t arrive, arrives damaged or isn’t as described, our team prepares the evidence and pursues a refund or chargeback on your behalf.
- We liaise directly with the merchant
- No more chasing support threads. We contact the seller and manage every step of the process for you.
