Lost, damaged or faulty? You get your money back.
Shop anywhere in the UK. If an order goes wrong and the retailer will not help, send us the proof and we credit you.
£69 a month after a 3-day free trial · Cancel in one click, no login
Account · Claims
New claimCredited so far
£195.00
In review
1
Never arrivedSainsbury's£42.00Credited
Damaged on arrivalNike£89.00Credited
Charged twiceB&Q£64.00Reviewing
Claim approved
£89.00 credited
Lost in delivery
Marked delivered, nothing at the door, or stuck in transit for weeks.
Damaged on arrival
Crushed, broken, leaking. A photo of the damage is all we need.
Wrong or faulty
Not what you ordered, or it stops working and the retailer will not help.
Charged twice
Two charges for one order and no refund after a week.
Claim #2841 · Nike
£89.00Trainers, damaged on arrival
When the retailer says no, we say yes
Lost in delivery, damaged, wrong item, faulty on arrival, charged twice: file a claim with proof and the amount is credited to your balance.
Any UK retailer
If the retailer will not put it right, we do.
Proof, once
A photo or your emails. No forms to print.
Order #SB-41920
Weekly shop · £42.00
Ordered
3 Sep
Delivered?
5 Sep
At the door
Nothing
Never arrived? Credited.
Marked as delivered but nothing at the door, or stuck in transit for weeks. Send the tracking and the order, we credit you.
Marked delivered
Nothing at the door still counts.
Lost in transit
Past the promised date, no update.
The rest of your shopping, covered.
Two optional add-ons, each a few pence a fortnight. Tick them at checkout or add them later.
Assistant
£89 today. Not £119.
£89
In stock, free returns
£119
Full price. Same shoe.
Ask before you buy
Optional add-on: free for 14 days, then £0.35 every two weeks. An AI assistant that compares products, reads the reviews for you and finds the best current price, with weekly deals and checked promo codes.
CreditedDelivery charge, order #48213
£6.00
Claimed Monday, credited Wednesday.
£4.50
Sainsbury's
£3.99
Matalan
£5.00
B&Q
Delivery and returns, paid back
Optional add-on: free for 7 days, then £0.30 every two weeks. Paid a delivery or return charge? Send the receipt, it comes back as credit.
The company
Shopping-protect.com is operated by APH Services LLC. Email, phone and postal address are on every page.
Out in one click
Enter your email on Manage membership and it stops at once. No login, no call, no counter-offer. Confirmation by email.
People, not bots
Every claim and every message is read by a person, Monday to Friday 9am to 6pm.
One membership. Two optional add‑ons.
Try everything free for 3 days. Keep what pays for itself.
Shopping Protection
£69a month
Lost, damaged or faulty orders refunded.
Start free trialIncluded
- 3-day free trial, then £69 a month
- Lost, damaged or faulty orders refunded
- Retailer will not help? We do
- Claim from your account in a minute
- Cancel in one click, any time
Billed monthly. No calls, no questions when you cancel. Confirmation by email.
Free Shipping
£0.30every two weeks
Delivery and return costs refunded.
Add Free ShippingIncluded
- Delivery and return charges refunded
- Any UK retailer
- Claim from your account in a minute
Optional. Free for 7 days, then £0.30 every two weeks. Cancel separately, any time.
Shopping Assistant
£0.35every two weeks
AI shopping assistant, price alerts, deals and codes.
Add Shopping AssistantIncluded
- AI shopping assistant, reviews and live prices
- Price alerts on the products you follow
- Weekly deals and checked promo codes
- Chat history and saved answers
Optional. Free for 14 days, then £0.35 every two weeks. Cancel separately, any time.
Questions, answered.
What is this SHOPPING-PROTECT.COM charge on my statement?
It is your Shopping Protection membership: problem orders refunded as credit, £69 a month, run by APH Services LLC. If the amount is a few pence, it is a Shopping Protection service you hold as an add-on. If you do not recognise it, cancel on the Manage membership page or email [email protected] and we will look into it.
How do I cancel?
Go to Manage membership, enter the email you signed up with and click Cancel my membership. No login. It stops immediately and you get a confirmation by email. Add-ons are cancelled the same way, one click each.
Will I be charged again?
Not once you cancel. Cancellation takes effect immediately and no further payment is taken. Until then, the membership renews every month and any add-on every two weeks.
What does Protection cover?
Orders from any UK retailer that are lost in delivery, damaged on arrival, wrong or faulty, or charged twice, when the retailer will not put it right. Send the order, what happened and a proof; a person reviews it within two working days and the amount is credited to your balance.
Is there a limit?
Yes, a cap per claim and per month, shown in your account before you claim. Every claim needs a proof: order confirmation, tracking, photos or your emails with the retailer.
How does the free trial work?
You get 3 days to try everything. If you do nothing, your membership continues at £69 a month. Cancel before the trial ends and you pay nothing.
How do I reach a person?
Email [email protected], Monday to Friday, 9am to 6pm, or use the form on the Contact page. A person replies, usually the same working day.
Anything else? [email protected], a person replies.